Frequently asked questions

Gen Apps is a curated marketplace where you can discover and download the full versions of premium software and games for Windows, macOS and Android. Every title is reviewed and checked before it goes live.

Yes. Every file in our catalog is scanned and verified before publishing, and downloads are served over secure, high-speed links. We never bundle unwanted software.

Free titles can usually be downloaded right away. Some items may require a free account, and paid items require a purchase. Creating an account also lets you track your downloads and purchases.

Click Sign up in the top-right corner, enter your name, email and a password, and you are ready to go. It is completely free.

Use the “Log in” page and follow the password reset prompt. If you still cannot get in, contact our support team and we will help you recover your account.

We support a wide range of payment options including cards, PayPal, and several local and crypto gateways. The available methods are shown at checkout.

Absolutely. Payments are processed by trusted, PCI-compliant gateways and your card details never touch our servers. All amounts are validated server-side.

Yes — if a product is faulty or not as described, you can request a refund within 14 days. See our Refund Policy page for the full details.

Try a different download source if one is offered, pause other large downloads, and make sure you have a stable connection. If the problem persists, let us know which item and we will investigate.

Most items include installation notes on their product page under the System Requirements or Overview tab. Follow those steps, and reach out to support if you get stuck.